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Questions & Answers

Frequently asked questions

What types of accounts does NORMAX CAPITAL offer?

NORMAX CAPITAL provides trust-based accounts for both private individuals and corporate clients. This structure aims to deliver additional confidentiality, flexible asset protection, and a streamlined approach to managing funds online.

How do I open a trust account with NORMAX CAPITAL?
  1. Online Application: Complete the secure form on our website, indicating whether you require a personal or business trust account.
  2. KYC Review: Supply documentation such as identity verification and proof of address, fulfilling international compliance guidelines.
  3. Approval: Once verification is completed, a Trust Account Number is allocated, granting full online access to your new account.
  4. Support: A dedicated specialist remains available for guidance as you begin transacting or investing.
What is the minimum deposit requirement?

Each product or service has its own minimum. Certain structured investments, hedge funds, or tokenised assets can start at EUR 100,000. Basic trust accounts may have different thresholds, which are confirmed during your consultation.

Which services are available for businesses?

NORMAX CAPITAL supports business clients with:

  • Business Trust Accounts for everyday treasury functions and asset management.
  • Trade Finance instruments (letters of credit, guarantees, supply chain finance).
  • Corporate Lending and other financing solutions tailored to expansion or operational needs.
How does NORMAX CAPITAL protect privacy and data?

All trust accounts are governed by strong confidentiality protocols, and our digital infrastructure employs advanced encryption measures. This combination helps secure your information from unauthorised access or exposure.

Are NORMAX CAPITAL’s services entirely online?

Yes. We operate as a 100% online institution, enabling you to review balances, transfer funds, manage investments, or engage in trade finance activities from anywhere. If needed, help is available by phone or via secure digital channels.

How do I fund my account or investment?

Deposits typically occur through electronic bank transfers. Full instructions and relevant account details are provided upon completion of your onboarding process.

Can I manage multiple products under one login?

Yes. Our online banking platform consolidates trust accounts, investments, trade finance arrangements, and more. This central interface is intuitive, allowing swift navigation between personal and business profiles.

What role does a relationship manager serve?

A dedicated client specialist offers expert guidance on everything from customising your trust account to navigating trade finance or investment options. This individual is your principal contact for instructions, queries, or strategic reviews.

Does NORMAX CAPITAL issue debit cards?

Yes. Debit cards connected to your trust account allow transactions and ATM usage worldwide. Real-time monitoring and security features are integrated into the online platform for added oversight.

What are ARTSHARES, REALTYSHARES, MINESHARES, ENERGOSHARES, AGROSHARES, and AISHARES?

These products represent tokenised real-asset opportunities aligned with different sectors:

  • ARTSHARES: Fractional ownership in fine art and collectibles.
  • REALTYSHARES: Participation in property investments, including commercial and residential real estate.
  • MINESHARES: Interests in operational mines or mineral extraction ventures.
  • ENERGOSHARES: Engagement in energy-related projects, ranging from renewables to conventional power assets.
  • AGROSHARES: Exposure to agricultural production and farmland initiatives.
  • AISHARES: Stakes in artificial intelligence and related technology projects.
How do these tokenised divisions work?

Each division issues tokens reflecting a share in a specific real-asset pool. By purchasing these tokens, you gain a direct stake in that underlying sector. Such structures can potentially offer diversification and asset-based returns without the limitations of conventional direct ownership.

What is the NRX token?

NRX is an ERC20 token that underpins the overall tokenisation ecosystem at NORMAX CAPITAL. It may be used for governance, transaction facilitation, or as an entry point to certain tokenised asset programmes. Detailed information about NRX, including the ICO process, is available on our dedicated token page.

How can I invest in ARTSHARES, REALTYSHARES, MINESHARES, ENERGOSHARES, AGROSHARES, AISHARES, or NRX?

Qualified investors can allocate funds via their trust accounts. A specialist is available to clarify each product’s minimum investment, expected timeline, and unique due diligence processes. The subscription process varies slightly, depending on the specific requirements of each tokenised asset platform.

What is Trade Finance and who can benefit?

Trade Finance solutions, such as letters of credit or bank guarantees, enable smooth global transactions by securing payments and mitigating risks. Businesses with cross-border supply chains or export-import activities often incorporate trade finance to safeguard cash flow and reduce counterparty risks.

Do Trade Finance services come with fees?

Yes. Fees arise from issuing letters of credit, managing supply chain finance, or offering insurance solutions. After reviewing your specific trade requirements, we provide transparent pricing to help you understand and budget for these costs.

How can I close my trust account or withdraw funds?

Simply contact your relationship manager or use the secure messaging function within our platform. Depending on your account structure or product commitments, certain notice periods may apply.

Who can I speak with if I have more questions?

Our client services team is always on hand. Complete our Contact Us form or reach us by telephone; a specialist will be pleased to address your queries and discuss tailored solutions to match your objectives.

Why are NORMAX CAPITAL mobile apps only available through our official website and not via third-party platforms like Apple App Store, Google Play or Huawei AppGallery?

At NORMAX CAPITAL, your security, privacy, and peace of mind are our highest priorities. To ensure this, we have intentionally chosen to provide our mobile applications for both iOS and Android exclusively via our official website rather than through third-party platforms such as the Apple App Store, Google Play, or Huawei AppGallery.

Third-party app platforms frequently impose their own policies, procedures, and constraints, which can compromise our strict security standards and unnecessarily expose your sensitive data to risks. Unlike Apple, Google, or Huawei—whose operational practices and privacy policies are completely beyond our control—directly distributing our applications enables us to maintain complete oversight. This approach ensures that your personal information and financial details remain fully protected from external vulnerabilities.

Moreover, third-party platforms are typically used for broad-scale distribution to the general public. In contrast, NORMAX CAPITAL deliberately avoids this mass-market approach in order to preserve the exclusivity and quality of the bespoke services we offer to our selected clients. Our client selection criteria emphasise financial sophistication, investment capacity, alignment with our strategic values, and a clear understanding of the exclusive nature of our offerings. Our approach to attracting investors and managing client assets is discreet, personalised, and targeted—completely distinct from mass-market promotional practices.

Additionally, by offering our apps independently, we can swiftly implement updates, enhancements, and security improvements without facing delays, restrictions, or arbitrary conditions often enforced by external marketplaces.

Furthermore, our mobile apps are guaranteed to be free from malware, trackers, spyware, or any other harmful code. Malware is malicious software designed to damage or exploit your device and data. Trackers monitor and record your activities, potentially compromising your privacy. Spyware secretly collects your personal information without your consent. By delivering our applications exclusively through our secure platform, we safeguard your user experience, ensuring it remains consistently secure, private, and reliable.

Rest assured, downloading your NORMAX CAPITAL app directly from our official website provides you with the safest, most reliable, and fully accountable service possible. Your financial security deserves nothing less.

Ready to Begin?

Explore how NORMAX CAPITAL’s trust accounts, tokenised real-asset divisions, and trade finance services may streamline your global financial strategy. Reach out to our dedicated team for a personalised consultation and swift, secure onboarding
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